At the Litchfield Company, the first step for making your vacation rental property a guest's next beach destination occurs when they decide to reserve your unit. Whether they book over the phone, online, or through a third-party booking engine, our reservations department is there to assist with everything along the way.
- M. Strite, Lancaster, PA
We offer a toll-free telephone reservations system for our guests in the United States, Canada, and United Kingdom, and our dedicated staff of reservations customer service agents work diligently to answer dozens of calls every single day. All of our reservations employees have received extensive training in customer service through our hospitality seminar. They maintain updated knowledge of your property and know the best ways to promote your unit to guests.
Our reservations department also utilizes successful partnerships with the industry's leading online booking agents, including Expedia, Hotels.com, Orbitz, Booking.com, Hotwire and Priceline, as well as owner-direct sites like Homeaway, VRBO and Flipkey. Whether it is through email communications, telephone calls, website queries, or online reservations, our quality team of customer service representatives works to ensure that your unit reaches its potential when it comes to your reservations calendar.